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The Future of Customer Service Training in a Digital World

 

Customer Service Excellence: The Counterintuitive Strategy That Truly Works

 

 

Customer Services training is needed for any successful workplace.

 

 

Here's what took place during a recent engagement that totally changed my thinking of what builds truly remarkable customer service

 

 

Two decades of helping companies has told me one thing: most development is just corporate show

 

 

I recently wrapped up a detailed study examining the long term effects of customer service training courses across numerous distinct companies. The conclusions were disturbing

 

 

Despite millions of dollars invested in high quality improvement initiatives, guest experience metrics showed little lasting progress. Often, performance actually deteriorated over a few months of program finishing. Great outcome on money, right?

 

 

Service quality metrics? Shocking

 

 

I really think employers need to look on improving the performance. As they ultimately will improve customer support also. Many leaders say motivated employees cause satisfied customers. It is true that if you have a motivated workforce then your workplace will advance. I guess Customers can pick up on these Simultaneously, the root drivers of customer service issues organisational dysfunction persist unaddressed

 

 

Companies employ service minded people, then position them in situations where maintaining outstanding service becomes a ongoing struggle. Here are the seven most typical means enterprises inadvertently sabotage their own customer service goals:

 

 

Recruitment for Convenience Rather Than Attitude: Too many businesses employ mostly based on who's affordable and willing to work for their budgeted compensation, rather than selecting people who naturally want to help about helping others.

 

 

 

Seriously, workplaces could concentrate on working on their staff performance. As they in turn will improve customer service as well. Most leaders state motivated Teams make satisfied customers. I do believe that if you have a engaged team then the customer service thrives. I guess clients can pick up on these vibes

 

 

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