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Why Ongoing Customer Service Training Is the Key to Business Growth

 

Why Every Customer Service Training Initiative You've Seen is Totally Misguided

 

 

Finding out how to apply Customer Support systems increases the ability for staff members to achieve the sales.

 

 

After 20 plus years witnessing organisations blow resources on training, I've had enough

 

 

Eighteen years of helping businesses has proven to me one fundamental truth: most training fails to address the real issue

 

 

Just last month I worked with a Brisbane wellness company that had committed $$50,000 in intensive customer service improvement. Evidence based methods, certified facilitators, extensive progress tracking. Half year later, customer concerns about service persisted at equivalent rates

 

 

Despite significant sums of dollars committed in comprehensive development programs, customer experience scores showed negligible lasting progress. Often, customer satisfaction actually regressed within a few months of program finishing. Great value on investment, right?

 

 

Client feedback ratings? Complete nightmare. I know that Customers can get and idea on these emotions in the workplace also.

 

 

The realisation came when I began analysing the business culture more closely

 

 

What I uncovered was that staff commitment to deliver excellent service was being consistently undermined by structural constraints

 

 

Organisations see it as an overhead to reduce instead of an opportunity to grow

 

 

When leadership approaches customer service as issue management rather than customer engagement

 

 

They'll respond with what the organisation genuinely rewards, not what it says it values. Organisations employ the cheapest workers possible, deliver them minimal support, then are puzzled why service performance suffers

 

 

This generates a futile loop: disappointing performance triggers training programs, which generate disappointing results, which creates demand for different education, endlessly

 

 

At the same time, the actual issues inadequate recruitment decisions, misaligned objectives, poor tools, problematic workplace environments continue ignored. I guess clients can pick up on these vibes

 

 

Should you have just about any concerns concerning in which and also the best way to make use of Customer service For Senior Executives, you are able to e mail us on our web-page.

Website: https://www.stickytickets.com.au/xejh5/frontline_customer_service_training.aspx

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