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The Future of Customer Service Training in a Digital World

 

Customer Service Training: The Five Major Mistakes Organisations Are Making

 

 

Finding out how to advance customer support methods helps employees to get the sales.

 

 

Good grief, I've suffered through numerous customer service workshops than I want to recall

 

 

Close to two decades years supporting enterprises across Australia, and I can truthfully tell you that the highest performing customer service organisations share one unexpected quality: they prioritise little on traditional instruction initiatives

 

 

I recently supported a Adelaide professional services practice that had spent a considerable sum to customer service development. Professional consultants, interactive seminars, the full treatment. Half year later, guest feedback remained largely unchanged

 

 

Despite hundreds of thousands of dollars allocated in high quality training courses, customer retention numbers showed minimal sustainable progress. In many cases, service quality actually declined over twelve months of training completion. Great benefit on money, right?

 

 

Client feedback ratings? Complete disaster. I know Customers can get and idea on these vibes. I know that prospects can pick up on these vibes

 

 

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